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Trainer: Anil Bhatnagar Duration: 3 days A. About The Workshop This workshop Developing Supervisory Skills
is a rare workshop with a difference. It makes participants aware of their
responsibilities as a supervisor, help them set for themselves their personal
goals as a supervisor, and makes them aware of the common mistakes
supervisors do and also of some time tested best practices that they need to
keep in mind in order to achieve their goals as an effective supervisor. The workshop takes into
account the fact that each one among us is a natural supervisor without
knowing it consciously, and builds on from there. It helps the participants
discover and effectively fulfil their functions as a supervisor. B. Objective
To sensitize the front line executives towards the importance of
effective supervision and to make them aware of the common pitfalls while
providing them with power-packed strategies for becoming effective
supervisors. C. Contents First Day Fore Noon
Session Introductory: ·
The power of questions in raising level of
awareness ·
The Five Rules of
Awakening Excellence ·
Six Stepped Positive
Change Cycle ·
The Habit Tank and the knowledge tank ·
The Power of Beliefs ·
How to keep the flame
of workshop alive after it is over Post Lunch Session The fundamentals of effective supervision ·
What does a Supervisor
need to coach on : Motivation, Skills development, Attitudinal transformation ·
The gap between
Potential and performance ·
Five responsibilities
of a supervisor: 1. Team Members (Developing them through coaching and mentoring/ Understanding and
fulfilling their aspirations/ Keeping good relations with and among them), 2. Team Building (keeping their morale and motivation level high/ Resolving
conflicts/ developing team spirit), 3. Setting and Achieving SMART
Goals (by organizing, allocating and guiding the
work) 4. Transparency, & 5.
Handling Resources ·
Four
challenges for a supervisor: Motivate & mentor team members (TM), manage
conflict (TB), develop a high performing team (SAAG), and Measure performance
justly (T), ·
How would you like to
be rated by your team on these three things: fostering clarity on vision,
Projecting a courageous spirit, Enthusiasm level Second Day Fore Noon Session Team
Building ·
Learning the
difference between a group and a team. ·
Criterion to check the
effectiveness of a Team. ·
Checking where we
stand in relation to the five team needs at present ·
Advantages of team
building (what do we lose or gain personally) ·
Why people don’t give
their best if so much is at stake? ·
The four stages of
team building and the role of the supervisor in each of these stages. ·
Managing Conflict: ·
Types
of conflict ·
Seeing
conflict before it becomes a problem ·
Guidelines
for managing conflict ·
Mistakes a supervisor
may do in handling conflict. ·
Using conflict as an
opportunity for all round improvement Post Lunch Session Team
Member fulfillment ·
How to develop a personal habit and a team
culture of instant and authentic appreciation/recognition ·
Keeping the Word ·
Developing
deep emotional bond with the subordinate. ·
Using
the sandwich technique to give difficult feedback precisely with the desired
impact. ·
How to give negative
feedback while raising others’ self esteem ·
Different kinds of
management styles and advantages of the coaching style ·
The art of asking
questions for coaching: Dos and don’ts ·
Dealing with problem behaviour Third Day Fore Noon Session Setting and achieving goals ·
Being
proactive by developing your ‘Problem Sensitivity’ muscle ·
Noticing the warning
signals ·
Understanding
Performance and End goals ·
Setting SMART End
Goals (including the goal of team building) ·
Splitting End Goals in
to SMART performance Goals ·
InputàProcessàOutput ·
Performance, learning,
and joy ·
Learning from mistakes ·
Developing
SOP-checklists for all the kind of activities
we perform. ·
Introducing wisdom
bubble between two activities. ·
What,
when, why and how to document. Post Lunch Session Setting
and achieving goals contd… ·
Staying on the path
through team involvement, regular reviewing, ceaseless learning, and control
systems. ·
Achieving Goals
through PIOR Cycle (Plan-Involve-Observe-Review) ·
The Art of Holding
Meetings o Purpose/ planning/ getting ready o Common mistakes supervisors may commit
o How to ensure effectiveness and efficiency of the meetings o Follow up Handling
Resources/ Transparency within and without ·
The 5 ‘S’s of Handling
Resources: ·
Compassion ·
Developing the courage
to resist and support appropriately ·
‘Q’
& ‘A’ for Final clarifications ·
Chalking
out an action plan and how to implement it effectively ·
Feedback and
Valediction D. Objectives After the workshop, the participants shall
have learnt how
E. Methodology: Each unit
shall have 6 phases: ·
Intro (Story,
anecdote, belief questionnaire etc. to introduce the concepts) ·
Acquisition of
concepts (Small group discussion, exs, puzzle, Debriefing etc.) ·
Practice (Role plays,
Group exs, case studies etc) , ·
Recapitulation (Each
participant to contribute what s/he learnt ), ·
Proposal for
application (group discussion and presentation on where and how the learning
points can be applied), ·
Journal keeping (Each
participant to select from the group proposal his/her own pick and make a
time bound commitment for implementation and giving a once in three months
feedback on progress and bottlenecks). |
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