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Developing Interpersonal Communication/Listening/Inter-personal Skills Duration: 3 days |
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About The Workshop: Need for the Workshop: There is a definite way of responding to complex situations in one’s day-to-day work-life so that situations, relationships, work environment and consequently the performance of one’s organization improves. It is not enough to know the importance of interpersonal communication skills, listening skills or interpersonal skills; looking at a river won’t make you cross it! Human beings are like the gears of the social machinery. Inadequate or inferior lubrication is detrimental not only for the health of the individual gear but also for the machinery. Skills for interpersonal communication provide the necessary lubrication. Different kinds of reasons are traced in an organisation for a poor or reduced productivity such as low internal as well as external customer satisfaction, friction among employees, wrong decisions, loss of man-hours due to unforeseeable stoppages. But if we care to probe a little deeper, we shall find that at the roots of all these seemingly different causes lie just one mother-cause—poor communication/listening/interpersonal skills! Communication is not what we intend to say or what we actually say; it is what the listener gathers. Unless the listener desires to listen, or is capable of listening efficiently, communication cannot take place. Poor listeners are a liability for the organisations that employ them, the people they work with, or the family members they live with. How often we spend time on things which were not to be done or were to be done in a different fashion, only because we do not care to listen the instructions properly. This results in loss of time, money, material, profits, self-esteem and confidence. It is indeed a gross wastage of human-potential if the development of listening skills is neglected. Apart from being ill-equipped to be able to listen effectively, for want of necessary training, many among us continue to remain emotionally deaf and dumb, ceaselessly failing to understand the emotional environment, and/or to employ ways to transform the emotional states of self and others suitably. The ability to communicate correctly at the right time, using the right means and to the right people and in the right way is the backbone of effective management. No organisation which is beset with problems of poor interpersonal communication among its employees or with the external customers can hope to make profits. The success of today’s manager depends very heavily on his ability to communicate to all those concerned about what is expected from them and to gather new ideas, solutions to various problems, views and experiences from these very people. As we grow, our responsibilities as a communicator increase manifold and we find our abilities inadequate to meet the challenge. At the top of the organisations and the leaders in any field are the people who are better equipped to meet this challenge, by virtue of their superior communicating abilities--intra and interpersonal. One, whom the organizations allows to climb the hierarchical ladder without equipping him with the corresponding level of expertise in these skills, could prove to be a disaster for the organization. It is akin to flouting the basic safety norms such as wearing a safety helmet at the shop floor. Considering the fact that how many organizations fail to foresee this need before the disaster actually takes place makes it even riskier for the organization, because we, as managers, tend to fall in line with what we see others doing or not doing. How this workshop is different from others on the subject: This power-packed workshop is partly based on Anil Bhatnagar’s thoroughly researched book "Water The Roots' on the subject, which has been adjudged by the Indian Society for Training and Development as the second best to be published (among all categories—the first prize was awarded to a book on computer software) in the country in the year 2001-2002. This workshop bears a stamp of class and is not among the ordinary run-of-the-mill workshops on the subject. It hits the nail on the head and straightaway goes to the root of problems relating to interpersonal communication/skills and transforms the participant into a powerful communicator. The workshop unearths the blocks that keep one from becoming the effective communicator one has the potential to be through beliefs questionnaires and bulldozes them through powerful role-playing and auto-suggestion exercises. Apart from this, the workshop utilizes the latest and the most effective tips and techniques available on the subject anywhere in the world. The participants feel the difference in their level of confidence with which they can face life after attending this workshop. Others can easily distinguish such a person from those who have not been as fortunate! Contents: (The time spent on each of the following topics can be suitably modified depending upon the depth of the coverage and objectives intended. For example, a one-to-two-days workshop can be arranged each focusing separately and solely on presentation skills, on listening skills or on interpersonal skills or any other focused objective. All the following subjects in a comprehensive workshop can be covered in a three day workshop to apprise the participants of the very basics of communication in a very wide but general context)
Objectives: After the workshop, the participants shall have learnt how to use the best of the skills and strategies in interpersonal communication/listening/inter-personal skills like an expert. They will also realize how little were they surviving with earlier. |